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DIN SPEC 77231:2017-08
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DIN SPEC 77231:2017-08
Process and competence framework for service excellence in branch bankingMore info
This DIN SPEC in accordance with the PAS procedure was developed within a workshop set up on a temporary basis. The document was developed and approved by teh authors named in the foreword. This DIN SPEC specifies the process and competence framework for service excellence in branch banking.
| Author | DIN |
|---|---|
| Editor | DIN |
| Document type | Standard |
| Format | File |
| ICS | 03.060 : Finances. Banking. Monetary systems. Insurance
03.120.99 : Other standards related to quality |
| Number of pages | 32 |
| Year | 2017 |
| Document history | |
| Country | Germany |
| Keyword | 77231 |